#helpdesk

An open-source Model Context Protocol (MCP) server for the InvGate Service Desk / Service Management API. Exposes 96 tools across 11 domains — incidents (create, update, comment, reassign, approvals), users & groups, knowledge base, custom fields, assets/CIs, workflows, triggers, breaking news and time tracking. Read-only by default. Write access is opt-in via granular profiles: `support` (incidents + time tracking, KB stays read-only) or `full` (adds Knowledge Base writes). Backward compatible, fail-fast on misconfiguration, with optional OpenTelemetry instrumentation. Install: `uvx invgate-service-desk-mcp`. Published on PyPI and listed in the official MCP registry.

A production-ready Model Context Protocol (MCP) server for Zammad, the open-source helpdesk and ticket system. It gives Claude, Cursor, and other MCP clients structured access to tickets, users, organizations, groups, and system metadata with configurable access control.

MCP server for Intercom. Give AI agents native access to contacts, conversations, replies, assignments, and ticket resolution. Covers the 7 core Intercom API actions that handle 80% of agent workflows.

A Model Context Protocol server that exposes Zendesk ticket read and write tools to Claude Code and other MCP clients. Search, list, and fetch tickets, comments, and attachments. Create new tickets and update existing fields including group, custom status, and tags. Post public replies and internal notes. Set ticket status and assign agents. Browse and apply views and macros. Look up users, groups, organizations, and custom statuses. Read and write time-tracking entries. Format a ticket as a Markdown issue draft for handoff to GitLab, GitHub, or Jira. Optional Help Center knowledge base resource and optional Git-Zen integration for linked GitLab issues, MRs, and commits.

An MCP server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations. Three read-only tools: search tickets, list tickets, and get ticket with full conversation thread.

MCP server for AI-powered helpdesk management. 28 tools for tickets, knowledge base, analytics, automation, and Bitrix24 CRM. Free tier with 9 tools available without authentication.

Centralized management of RePricing for Amazon, eBay, and Kaufland, Lost & Found for Amazon FBA, and integrated HelpDesk.