OTRS MCP Server
Overview
What is OTRS MCP Server?
OTRS MCP Server is a Model Context Protocol (MCP) server designed for integration with the Open Ticket Request System (OTRS) API, enabling AI assistants to manage tickets and configuration items through standardized interfaces.
How to use OTRS MCP Server?
To use the OTRS MCP Server, configure your OTRS instance, set up the required web services, and run the server using Docker or UV. You can interact with the server through various API calls to manage tickets and configuration items.
Key features of OTRS MCP Server?
- Create, read, update, and search tickets
- Access ticket history and detailed information
- Manage configuration items (CMDB)
- Session management and authentication
- Docker containerization support
- SSL/TLS support with certificate verification options
- Configurable tools for AI assistants
Use cases of OTRS MCP Server?
- Automating ticket management for customer support teams.
- Integrating with AI assistants to provide real-time ticket updates.
- Managing configuration items in IT service management.
FAQ from OTRS MCP Server?
- What is the purpose of the OTRS MCP Server?
It provides a standardized way to interact with OTRS for ticket and configuration item management.
- Is Docker required to run the OTRS MCP Server?
While Docker is recommended for ease of use, you can also run it directly using UV.
- What are the prerequisites for using OTRS MCP Server?
You need to configure your OTRS instance and ensure the necessary web services are set up.
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