TISYM MCP
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TISYM
Helpdesk system for managing tickets, tasks and customer requests with AI support
About TISYM
Freely available system for managing projects, tickets, tasks and customer communication with AI assistant support. Simple and intuitive controls, everything accessible via web browser from anywhere on the internet.
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<h3 class="h5 mb-3">👥 Administrative Section</h3>
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Management of customers, projects, tickets and tasks. Overview of resolution status,
work reports, invoice generation and integrated email client.
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<h3 class="h5 mb-3">🌐 Customer Zone</h3>
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A separate customer section allows customers to submit requests,
track their status and communicate with the resolvers.
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Artificial Intelligence in TISYM
TISYM supports AI assistants through MCP (Model Context Protocol), so you can work with tickets, projects and customer communication in natural language and automate repetitive support workflows.
Ticket Operations via Chat
Ask: "Which tickets are critical and waiting more than 48 hours?" or "Summarize today's priorities."
Automation of Repetitive Tasks
AI helps with ticket classification, priority suggestions, draft responses and context preparation for resolvers.
Fast Operational Analysis
AI evaluates team workload, recurring issue types and suggests improvements to helpdesk processes.
Smarter Customer Communication
Suggested replies, long thread summaries and consistent communication style across your support team.
Key Features
- Ticket and task management including workflow and status change tracking
- Project and customer management (with ARES lookup)
- Person and contact management
- Customer zone — separate section for customers
- Integrated email client
- Work reports and time tracking
- Invoice generation to PDF
- Price list management
- AI assistant support via MCP server
- Conversational work with data (queries, summaries, prioritization)
- AI reply suggestions for faster customer support
- Email notifications on changes
- Automatic daily summaries of unresolved tickets
- Filtering, sorting and pagination of lists
- Action history
- Multi-user access with security
- Multilingual interface
- Free version available
System Modules
Customers
Customer records with ARES lookup
Persons
Person and contact management
Projects
Project management
Tickets
Ticket and task management
Work Reports
Time tracking
Invoices
Invoice generation to PDF
Price List
Price list management
Email Client
Integrated email client
Customer Zone
Separate section for customers
Action History
Overview of all changes and actions
Try TISYM for Free
Register at www.tisym.com and start using the system immediately. No installation, no fees for trial.
服务器配置
{
"mcpServers": {
"tisym": {
"url": "https://your-instance.tisym.com/mcp",
"headers": {
"Authorization": "Bearer YOUR_API_KEY"
}
}
}
}